Frequently Asked Questions
How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight/volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected and can request a refund or a reshipment when:
- The item you ordered did not arrive within the time promised by us. Shipping times varies by location. Please note: the average shipping time is 30 days. Estimated delivery time is 21-45 days. In very rare cases for orders from South America, Asia, or Africa it can take up to 60 days. This is the reason why we must have 60-day buyer protection (not including 1-5 working days processing). Thank you in advance for understanding. Most orders will arrive between 14 and 35 days worldwide.
- The item you received was wrong/not as described.
- The item you’ve received you do not want. In that case you must return the item at your expense and the item must be unused.
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